This Policy describes what data the aivolt service — an AI assistant on Telegram (bot @aivolt, site aivolt.tg, support @aivolt_supportbot) (the “Service”) — collects and how it processes it. By using the Service you agree to this Policy. If you do not agree, please stop using the Service.
1. Operator
The Service is operated by the aivolt team (“we”). For any data questions: @aivolt_supportbot · support@aivolt.tg · aivolt.tg.
2. Definitions
- Personal data — any information relating to a directly or indirectly identifiable user.
- Processing — any action with data (collection, storage, use, transfer, deletion).
- User — an individual using the Service via Telegram.
- Third parties — external services/contractors engaged to run the Service (see §6).
3. What data we process
3.1. Telegram identifiers (provided by Telegram when you contact the bot): user ID, username, first/last name (if set), language code, Telegram Premium flag, chat ID and type, group title.
3.2. Message content and attachments — what you send to the bot: text; voice messages (transcribed to text); photos; documents (PDF/txt, etc.); video. This content is sent to AI providers to generate the answer (see §6).
3.3. Content from links. If you send a link, the Service may fetch related content to answer: subtitles/audio of a YouTube video; text and media of posts from X (Twitter) and Instagram; web page content.
3.4. Conversation history. To keep context, the Service stores recent turns (yours and the bot’s), capped per chat. The AI provider additionally stores the session transcript on the processing server. History is cleared by /reset and /new.
3.5. Technical data: timestamps, interface language, session identifiers, request metadata, usage statistics. The Service does not collect or store IP addresses.
3.6. Payment data: the fact and amount of a top-up/subscription, transaction identifier, payment method, date and status, current balance. The Service does not receive or store bank card details — they are handled by the payment provider or Telegram.
3.7. Derived data: aggregated and de-identified statistics, metrics for product and advertising analytics (see §6).
4. Purposes of processing
- providing AI assistant features (answers to text/voice/photo/video);
- keeping conversation context;
- voice recognition and processing of attachments/links;
- billing: balance tracking, payments, subscriptions;
- user support and communication about the Service;
- improving Service quality (in de-identified/aggregated form);
- analytics and measuring ad effectiveness (de-identified);
- abuse protection, anti-flood, legal compliance.
5. Legal bases
Processing is based on applicable data-protection law: the user’s consent; performance of a contract (providing the Service); the operator’s legitimate interests (security, service improvement); legal requirements. Consent is given on first use of the Service.
6. Sharing with third parties
We share the minimum data necessary with contractors without whom the Service cannot function. We do not sell personal data.
| Recipient | Purpose | What is shared | Jurisdiction |
|---|---|---|---|
| Anthropic, PBC | Answer generation (Claude) | Request text, attachments, context | USA |
| OpenAI, LLC | Voice transcription (Whisper), image generation | Audio, request text | USA |
| Google LLC | Image generation (if enabled) | Request text | USA |
| Telegram | Message delivery, Stars payments | Message content | international |
| Telegram payment services | In-bot payments | user ID, amount, invoice id | — |
| Payment provider (for card payments) | Card payments | user ID, amount, email for receipt | — |
| RapidAPI (X/Instagram providers) | Fetching posts by link | Post link/identifier | USA |
| PostHog | Product analytics | De-identified events | EU/USA |
| Yandex Metrica | Landing web analytics, offline conversions | De-identified events, ClientId | Russia |
The exact set of contractors depends on the Service’s active configuration.
7. Cross-border transfer
To run AI features, data is transferred, among others, to the USA (Anthropic, OpenAI, Google, RapidAPI) and other jurisdictions. Some of them may not provide a level of data protection equivalent to your country’s requirements. The transfer is necessary to provide the Service and is done with your consent. If you do not consent to such transfer, do not use the Service.
8. Retention
- Conversation history — stored as a limited number of recent turns; deleted on
/reset,/newor on request. - Session transcripts at the AI provider — stored on the processing server; may be lost on session reset/limits.
- Technical and statistical data — for the duration of Service use.
- Payment records — for the period set by applicable law (accounting/tax).
- After deletion, a technical retention period in backups is possible — up to 30 days, then permanent deletion.
9. Security
We apply reasonable organizational and technical measures: traffic encryption (HTTPS/TLS), restricted access to servers and databases, environment isolation, backups, least-privilege access. Bot secrets are removed from the processing environment so untrusted input cannot extract them. Absolute protection cannot be guaranteed.
10. Your rights
- clear context/history — with
/resetand/new; - request information about processed data, its correction or deletion — via @aivolt_supportbot;
- withdraw consent and stop using the Service;
- lodge a complaint with the data-protection authority of your jurisdiction.
Response time to requests — up to 30 days.
11. Minors
The Service is not intended for persons under 18. If we learn that data was provided by a minor without a legal guardian’s consent, we will delete it within a reasonable time.
12. Cookies and the website
The @aivolt bot does not use cookies. The aivolt.tg website uses technical cookies and web-analytics (Yandex Metrica, PostHog) to measure traffic and ad effectiveness in de-identified form. You can disable cookies in your browser settings.
13. Changes to this Policy
We may update this Policy. For material changes we will notify in the bot and/or on the website and, if needed, request renewed consent. The current version and date are at the top of the document.
14. Contact
Data questions and requests: @aivolt_supportbot · support@aivolt.tg · aivolt.tg.